Legal information

Version 1.0 · Effective 13 November 2026

These documents govern the use of Salonshi: the website salonshi.com, booking pages on salonshi.ge, the studio cabinet and the Salonshi bots in Telegram and WhatsApp (together, the "Service").

1. Company details

In these documents "Salonshi", "we" and "us" mean the operator above. "Studio" means a beauty business that uses the Service. "Client" means a person who books a visit with a Studio through the Service.

2. Terms of service for studios

2.1 What Salonshi is

Salonshi is software. It gives a Studio a booking page, reminders, deposit handling through the Studio's own payment provider, and a cabinet for the Studio's team. Salonshi does not provide beauty services, does not employ the Studio's staff and is not a party to any agreement between the Studio and its Clients. The Studio alone is responsible for its services, prices, quality, safety, licences, taxes and its dealings with Clients.

2.2 Acceptance

By creating a Studio account or using the cabinet, the Studio accepts these terms. The person who registers confirms that they are authorised to act for the Studio. The Service is for businesses only; consumer protection rules for the purchase of the subscription do not apply to the Studio.

2.3 Account and access

• Sign-in uses one-time codes sent to the owner's phone. The Studio keeps its devices and messenger accounts secure and is responsible for everything done through its account.
• The owner decides who on the team gets access and with which role, and removes access when someone leaves.
• The Studio tells us without delay at hello@salonshi.com if it suspects unauthorised access.

2.4 Pilot, prices and payment

• Pilot: studios accepted into the pilot use the Service free of charge for 3 months from connection. After that the subscription price fixed for that Studio applies (49 GEL per month for pilot studios, as long as the subscription continues without interruption).
• Outside the pilot, the current prices are shown on salonshi.com. The price fixed for a Studio is not changed without at least 30 days' notice.
• The subscription is billed monthly in GEL in advance. If an invoice is not paid within 7 days of its due date, we may limit the cabinet to read-only until payment. Booking pages and Client data are not deleted because of late payment.
• Prices do not include fees of third parties: the Studio's bank or payment provider, and WhatsApp message fees charged by Meta where they apply.

2.5 Deposits and the Studio's payment provider

• Client deposits are paid directly to the Studio's own merchant account with Flitt, Bank of Georgia or another supported provider, under the Studio's own agreement with that provider. Salonshi never receives, holds or transfers Client money and is not a payment service provider, agent or escrow.
• Card details are entered only on the provider's payment page. Salonshi does not see or store card data.
• The Studio sets its own deposit and cancellation rules in the cabinet. The Service shows these rules to the Client before payment and starts refunds through the Studio's merchant when the rules say so. Whether a refund is due, and any dispute about it, is between the Studio and the Client.
• If the provider rejects or delays a refund, the Service asks the Studio to return the money manually. The Studio is responsible for completing such refunds.

2.6 Studio obligations

• Give true information about the Studio, its services, prices and rules, and keep it up to date.
• Use the Service lawfully, including the Georgian Law on Personal Data Protection, consumer protection, advertising and tax rules.
• Collect Client data only for bookings and send marketing only to Clients who agreed to it.
• Do not upload unlawful, misleading or infringing content, do not send spam, do not try to break, overload, copy or reverse-engineer the Service, and do not use it for anyone else's business without our consent.

2.7 Third-party services

The Service relies on providers such as Cloudflare (hosting), Neon (database), Telegram and Meta / WhatsApp (messages), and Flitt or Bank of Georgia (payments). Their availability, rules and fees are outside our control. If a provider changes its terms, blocks a number or stops a feature, we may change or stop the related part of the Service.

2.8 Availability and changes

We work to keep the Service available and to fix errors quickly, but the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that every message will be delivered, or that the Studio will reach any business result (for example, fewer no-shows). We may update, add or remove features and will announce changes that materially reduce the Service in advance.

2.9 Limitation of liability

• To the maximum extent permitted by Georgian law, Salonshi is not liable for indirect or consequential losses, lost profit or revenue, lost bookings, reputational harm, or losses caused by the Studio, its staff, its Clients, third-party providers, the internet or events beyond our reasonable control (force majeure).
• Our total liability for all claims in any 12-month period is limited to the subscription fees the Studio actually paid us in the 3 months before the event that caused the claim. During a free pilot this limit is 100 GEL.
• These limits do not apply where Georgian law does not allow liability to be limited, including for intentional harm.

2.10 Indemnity

The Studio will compensate Salonshi for claims, fines and reasonable costs that arise from the Studio's services, its content, its dealings with Clients, its breach of these terms or of the law, including data protection law.

2.11 Suspension, termination and data export

• The Studio may cancel at any time from the cabinet or by email. Cancellation takes effect at the end of the paid period; there is no penalty.
• We may suspend or close an account immediately for serious breach, fraud, unlawful use, or a risk to other users, and otherwise with 30 days' notice.
• After cancellation the Studio can request an export of its Clients and bookings for 30 days. After that the data is deleted as described in the privacy policy, unless the law requires us to keep it longer.

2.12 Intellectual property

The Service, its design and code belong to Salonshi. The Studio receives a non-exclusive, non-transferable right to use the Service during the subscription. The Studio keeps all rights to its content and data and lets us use them only to provide the Service.

2.13 Changes to these terms

We may update these terms. Material changes are announced in the cabinet or by message at least 14 days before they apply. If the Studio continues to use the Service after that date, it accepts the new version; if not, it may cancel before that date.

2.14 Law and disputes

These terms are governed by the law of Georgia. The parties first try to resolve a dispute by negotiation within 30 days of a written claim to hello@salonshi.com. If that fails, the dispute goes to the common courts of Georgia (Tbilisi City Court). If language versions differ, the English version prevails.

3. Booking rules for clients

• When you book through a Salonshi page, your agreement for the service is with the Studio, not with Salonshi. The Studio is responsible for the service, its price and quality.
• Before you book, the page shows the price, the deposit (if the Studio asks for one) and the Studio's cancellation rules. By pressing "Book" or "Pay" you accept those rules.
• The deposit is paid to the Studio's account through its bank and counts toward the price of the visit.
• Unless the Studio states other rules: you can cancel or reschedule free of charge up to 3 hours before the visit; one free reschedule per booking; if you cancel later or do not come, the Studio may keep the deposit. If the Studio cancels, the deposit is returned in full.
• Refunds go back to the card you paid with. How fast the money appears depends on your bank, usually 1 to 3 working days, sometimes longer.
• Questions about the visit go to the Studio. Technical problems with the page or payment can be reported to hello@salonshi.com.

4. Privacy policy

4.1 Who is responsible

• For Client data in a Studio's bookings (name, phone, visit history), the Studio is the controller and Salonshi processes the data on the Studio's behalf and on its instructions.
• For Studio account data (owner and staff names, phones, settings) and for the website, Salonshi is the controller.

We process personal data under the Law of Georgia on Personal Data Protection (No. 3144, 2023).

4.2 What we collect

• Clients: name, phone number, chosen service, time and staff, booking status, deposit status (paid, refunded, kept), Telegram chat ID if you use our bot, and messages you send to the Studio through the bot.
• Studios: business name, address, public phone, owner and staff names and phones, roles, working hours, services and prices, payment provider keys (stored encrypted).
• Technical: device session, IP address and simplified device information for security and abuse prevention. For rate limits we store only hashes of phone and IP, and delete them after one day.
• We do not collect card numbers, ID documents, health data or precise location.

4.3 Why we use it and on what basis

• To create and manage bookings, send confirmations, reminders and changes, and handle deposits and refunds: performance of the booking agreement with the Studio and the Studio's legitimate interest.
• To run the Studio account, sign-in and billing: our contract with the Studio.
• To protect the Service from fraud and abuse and keep logs required by law: legal obligation and legitimate interest.
• Marketing messages only with separate consent, which can be withdrawn at any time. Booking reminders are not marketing.

4.4 Who receives data

• The Studio you book with and its staff.
• Service providers who help us run the Service: Cloudflare, Inc. (hosting, network; servers worldwide, company in the USA), Neon (database hosted in Frankfurt, Germany), Telegram and Meta Platforms / WhatsApp (message delivery), Flitt and Bank of Georgia (payments, Georgia).
• Public authorities when the law requires it.

Some providers are located outside Georgia, including in the USA. We use providers that apply appropriate safeguards and transfer only the data needed for the task. We do not sell personal data.

4.5 How long we keep it

• Personal booking links stop working 30 days after the visit.
• Bookings and Client records are kept while the Studio uses the Service and up to 30 days after cancellation, then deleted, except data the law requires us to keep (for example, accounting records and audit logs).
• Backups are overwritten in a rolling cycle.

4.6 Your rights

You can ask to see, correct, delete or restrict your data, object to processing, withdraw consent, or receive a copy. Clients should first contact the Studio; you can also write to hello@salonshi.com and we will pass the request to the Studio or answer ourselves where we are the controller. We answer within the time set by law. You can also complain to the Personal Data Protection Service of Georgia (State Audit Office).

4.7 Security

We use encrypted connections, encrypted storage of payment and messenger keys, role-based access, one-time sign-in codes and an audit log of changes. If a data breach affects a Studio's data, we inform the Studio without delay so it can meet its legal duties.

4.8 Children

The Service is not aimed at children. A person under 16 should book with the involvement of a parent or guardian.

5. Data processing terms (Studio and Salonshi)

These terms form part of the agreement between the Studio (controller) and Salonshi (processor) for Client data.

• Salonshi processes Client data only to provide the Service and on the Studio's documented instructions given through the cabinet and these terms.
• Everyone with access is bound by confidentiality.
• Salonshi applies the security measures in section 4.7 and keeps a log of operations with personal data.
• The Studio agrees to the sub-processors listed in section 4.4. We will announce a new sub-processor at least 14 days in advance; the Studio may object and cancel.
• Salonshi helps the Studio answer data subject requests and inform the regulator about breaches, and notifies the Studio of a breach without undue delay.
• When the subscription ends, Salonshi returns (exports) and then deletes Client data as described in section 2.11.
• Salonshi provides the information needed to show compliance, including the processing register, on the Studio's request.
• The Studio is responsible for having a lawful basis to collect Client data and for informing Clients.

6. Payments and refunds

6.1 Studio subscription

• You can cancel at any time; the subscription stays active until the end of the paid month. We do not refund the unused part of a month.
• We refund in full: a payment taken by mistake, a double payment, or a month paid after you cancelled. We also offer a proportional refund or credit if the Service was unavailable through our fault for more than 72 hours in total in a month.
• Write to hello@salonshi.com within 30 days of the payment. Approved refunds are sent to the card used, within 14 days.

6.2 Client deposits

Deposits are paid to the Studio, not to Salonshi, and refunds follow the Studio's rules (see section 3). Salonshi starts automatic refunds through the Studio's payment provider but cannot refund the Studio's money itself.

7. Cookies and local storage

We use only what the Service needs to work: a sign-in cookie for the cabinet and local storage in your browser to remember language and theme. We do not use advertising cookies or third-party trackers. Fonts are loaded from the jsDelivr CDN.

8. Frequently asked questions

Questions about these documents: hello@salonshi.com